Return Policy

 

Return Policy for BasantiNaturals.com

Effective Date: 30 November 2024 

At BasantiNaturals.com, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we’re here to help.

Returns Eligibility

  1. Items must be returned within 7 days from the date of delivery.
  2. Products must be in their original condition, unused, unwashed, and in the original packaging with tags intact.
  3. For hygiene reasons, certain items like personal care products, opened food items, and other non-returnable products are not eligible for returns. Please refer to the product description for specific exclusions.

How to Initiate a Return

  1. Contact our customer support team at [asimbhunia555@gmail.com/ 8697706252] with your order details and reason for return.
  2. Once approved, you will receive a Return Authorization Code along with instructions for shipping the product back to us.
  3. Ship the item(s) to:
    Village+PO - Mustafapur, PS - Patashpur Dist- East Medinipur
    Pin - 721443

Refunds

  1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7-10 business days to your original payment method.
  3. Please note, shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

  • If you received a defective or damaged item, we will gladly exchange it for the same product. Contact us within 7-10 days of receipt to initiate the process.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.

Contact Us

If you have any questions or need assistance, please reach out to us:

  • Email: asimbhunia555@gmail.com
  • Phone: 8697706252
  • Address: Village+PO - Mustafapur, PS - Patashpur Dist- East Medinipur
  • Pin – 721443 , W.B